FAQ Help Center

Explore our FAQ and Help Center for detailed answers and step-by-step support. We’re here to make your experience smooth and hassle-free.

Warranty Program

What does your warranty cover?

Our warranty covers manufacturing defects in materials and workmanship under normal use during the warranty period. This includes issues such as faulty components, structural failure, or abnormal wear and tear not caused by misuse.

How long is the warranty period?

The warranty period depends on the product purchased. Most of our products come with a [1-year / 2-year / lifetime]* limited warranty. Please refer to the product page or your warranty card for exact coverage details.

What is not covered under the warranty?

Our warranty does not cover:

Damage caused by accident, misuse, or neglect
Unauthorized modifications or repairs
Normal wear and tear (unless otherwise stated)
Cosmetic damage (scratches, dents, etc.) that do not affect functionality
Damage due to improper installation or storage

How do I file a warranty claim?

To file a claim:

Locate your proof of purchase (receipt or order confirmation).
Take clear photos of the defect or issue.
Submit a claim through our [Warranty Claim Form / Customer Support page]*.
Our support team will review your claim and get back to you within [X] business days.

Do I need a receipt or proof of purchase?

Yes, a valid proof of purchase is required to process any warranty claim. This helps us confirm the date of purchase and verify that your product is still under warranty.

Will I need to return the product?

In some cases, yes. If a return is required, we will provide instructions and a return authorization. Please do not send anything back without prior approval.

Is the warranty transferable?

Our warranty applies only to the original purchaser and is not transferable unless otherwise stated in the warranty policy.

Can’t Find Answer?

Our Help Center is filled with additional resources, detailed guides, and step-by-step solutions designed to answer common questions and troubleshoot issues. It’s a great place to explore for more in-depth information about our products, services, warranty policies, and more.

Returns & Exchanges

What is your return policy?

We accept returns within 7 days from the date of delivery. To qualify, items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.

How do I initiate a return or exchange?

To start a return or exchange, please visit our [Returns Portal] or contact our customer service team. We’ll guide you through the process and provide any necessary shipping labels.

Are return shipping costs covered?

Return shipping is free for damaged, defective, or incorrect items. For other returns, customers may be responsible for the return shipping fee. Please check our return policy for specific details.

How long does it take to process a return or exchange?

Once we receive your returned item, please allow 5-7 business days for inspection and processing. Refunds or exchanges will be issued promptly after approval.

When will I receive my refund?

Refunds are processed back to the original payment method within [5-7] business days after the return is approved. Processing times may vary depending on your bank or payment provider.

What should I do if I received a damaged or incorrect item?

Please contact us within 48 hours of delivery with photos and order details. We will arrange a replacement or refund at no extra cost to you.

Can I return or exchange sale or clearance items?

Sale and clearance items are not eligible for returns or exchanges. Please refer to the product page or our return policy for specific terms.

Can I return items purchased in-store online or vice versa?

Online purchases can be returned via mail or at any of our store locations. In-store purchases must be returned in-store only.

What if I lost my receipt?

If you’ve lost your receipt, please contact our customer service team. We may be able to locate your purchase using order history or provide alternative solutions.

Can I return or exchange a gift?

Yes! If you received a gift, you can return or exchange it within the standard return period. Please include the original packing slip or gift receipt to process the return smoothly. Refunds for gifts are typically issued as store credit unless you provide proof of purchase.

What if my return package gets lost in transit?

We recommend using a trackable shipping service when returning items. Unfortunately, we are not responsible for lost return packages. If your return is lost, please contact the shipping carrier first to locate your package. Once confirmed lost, get in touch with us, and we’ll work with you to find a solution.

Can I cancel or change my order after placing it?

Orders can only be modified or canceled within 24 hours of placing them, before they are processed for shipment. Please contact our customer service team as soon as possible if you need to make changes. Once shipped, the order cannot be canceled, but you may return it following our return policy.